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Hamad International Airport (HIA) in Qatar is one of the most sophisticated airports in the world, offering state-of-the-art facilities and services. The airport operates with a well-structured organizational hierarchy that ensures smooth and efficient operations 24/7. If you’re considering a career at HIA, it’s essential to understand the various roles within the airport, from senior management to operations staff. This article delves into the key designations at Hamad International Airport, offering insights into job descriptions, required qualifications, work experience, and salary ranges for each role.

1. Introduction to Hamad International Airport

Hamad International Airport is Qatar’s primary airport, known for being a key aviation hub in the Middle East. Opened in 2014, it is a vital link between the East and West, serving millions of passengers each year. To maintain such an impressive level of efficiency, the airport relies on a structured organization of skilled professionals working across different departments. This structure ensures the seamless handling of flight operations, security, customer service, and terminal management.

2. Overview of the Organizational Structure

Hamad International Airport’s organizational structure is built to ensure operational efficiency and effective coordination among various departments. Here’s a breakdown of the structure starting from the top leadership:

  1. Chief Operating Officer (COO) – Leads the entire operations team.
  2. Senior Vice President (SVP) – Oversees multiple operations divisions.
  3. Senior Operations Manager – Manages the day-to-day operations across terminals.
  4. Operations Manager (OPS) – Handles specific aspects of operational activities.
  5. Terminal Operations Manager (TOM). – Manages terminal operations to ensure smooth passenger flow.
  6. Terminal Duty Manager (TDM) – Responsible for terminal operations on a shift basis.
  7. Staff Coordination Officer (SCO) – Ensures appropriate staffing levels for shifts.
  8. Supervisor of Operations – Supervises daily operations staff.
  9. Senior Operations Staff – Experienced personnel overseeing junior team members.

Let’s explore these roles in more detail.

3. Chief Operating Officer (COO)

Job Description:

The Chief Operating Officer (COO) is responsible for overseeing all operational aspects of Hamad International Airport. The COO ensures that the airport runs smoothly and efficiently while meeting safety, security, and customer service standards. 

Required Qualifications and Experience:

  • Minimum of 15-20 years of experience in aviation or a related industry.
  • A degree in Business Management, Aviation, or Engineering.
  • Strong leadership, strategic thinking, and communication skills.

Salary Range:

  • QAR 70,000 - QAR 120,000 per month, depending on experience.

4. Senior Vice President (SVP)

Job Description:

The Senior Vice President (SVP) plays a crucial role in overseeing several divisions within the airport, including operations, safety, and security. The SVP works closely with the COO and other executives to ensure the smooth functioning of the airport.

Required Qualifications and Experience:

  • At least 15 years of management experience, ideally within an airport or aviation setting.
  • Advanced degree in Aviation, Management, or related field.
  • Experience in crisis management and strategic planning.

Salary Range:

  • QAR 55,000 - QAR 80,000 per month.

5. Senior Operations Manager

Job Description

The Senior Operations Manager ensures that daily operations across terminals and other airport facilities are running effectively. They monitor airport traffic, coordinate with various departments, and implement operational strategies.

Required Qualifications and Experience:

  •  Bachelor’s degree in Aviation, Logistics, or related fields.
  • 10-12 years of experience in operations management.
  • Strong problem-solving skills and knowledge of airport procedures.

Salary Range:

  • QAR 35,000 - QAR 55,000 per month.

6. Operations Manager (OPS)

Job Description:

The Operations Manager is responsible for overseeing specific aspects of airport operations, such as ground services, baggage handling, and maintenance. They ensure that all operational processes align with safety and quality standards.

Required Qualifications and Experience:

  • Bachelor’s degree in Aviation or a related field.
  • 7-10 years of experience in airport or airline operations.
  • Excellent multitasking and decision-making abilities.

Salary Range:

  • QAR 25,000 - QAR 40,000 per month.

7. Terminal Operations Manager (TOM)

Job Description:

The Terminal Operations Manager (TOM) ensures that all passenger services within the terminal run smoothly. This includes security checks, baggage handling, and boarding procedures. The TOM manages teams to ensure operational efficiency and exceptional customer service.

Required Qualifications and Experience:

  • 5-7 years of experience in terminal management or a related role.
  • Bachelor’s degree in Operations, Aviation, or Logistics.
  • Strong leadership and interpersonal skills.

Salary Range:

  • QAR 18,000 - QAR 30,000 per month.

8. Terminal Duty Manager (TDM)

Job Description:

The Terminal Duty Manager (TDM) is in charge of managing terminal operations during a specific shift. They coordinate with security, operations, and passenger services to ensure everything runs smoothly.

Required Qualifications and Experience:

  • Minimum of 5 years in an operations role, preferably in an airport setting.
  • Bachelor’s degree in Aviation or Operations.
  • Ability to handle high-pressure situations.

Salary Range:

  • QAR 15,000 - QAR 25,000 per month.

9. Staff Coordination Officer (SCO)

Job Description:

The Staff Coordination Officer (SCO) ensures that sufficient staff are available for each shift. They manage rosters, plan shifts, and ensure the workforce aligns with operational needs.

Required Qualifications and Experience:

  • 3-5 years of experience in scheduling or staff management.
  • Bachelor’s degree in Human Resources, Business, or a related field.
  • Strong organizational skills.

Salary Range:

  • QAR 10,000 - QAR 18,000 per month.

10. Supervisor of Operations

Job Description:

The Supervisor of Operations is responsible for overseeing the day-to-day activities of the operations team. They ensure compliance with airport safety and service standards, while troubleshooting issues as they arise.

Required Qualifications and Experience:

  • 3-5 years of experience in operations or a supervisory role.
  • Bachelor’s degree in Aviation, Management, or related fields.
  • Problem-solving skills and a good understanding of airport systems.

Salary Range:

  • QAR 12,000 - QAR 20,000** per month.

11. Senior Operations Staff

Job Description:

Senior Operations Staff are experienced professionals who handle critical tasks such as coordinating between departments, ensuring the efficiency of ground operations, and assisting in special projects.

Required Qualifications and Experience:

  • 2-4 years of experience in airport operations or logistics.
  • Diploma or Bachelor’s degree in a relevant field.
  • Attention to detail and ability to work in a fast-paced environment.

Salary Range:

  • QAR 8,000 - QAR 15,000 per month.

12. Other Key Positions at HIA

  • Airport Security Manager: Oversees the security protocols and ensures compliance with international safety standards.
  • Air Traffic Controller: Monitors aircraft movements and ensures safe take-offs and landings.
  • Customer Service Manager: Ensures passengers receive the highest level of service during their time at the airport.
  • Ground Handling Supervisor: Oversees baggage handling and ground services for aircraft.

13. Required Qualifications and Experience for Various Roles

While the exact qualifications vary by position, most roles at HIA require:

  • Education: A bachelor’s degree in a relevant field such as aviation, logistics, or management.
  • Experience: 2 to 20 years of experience depending on the seniority of the role.
  • Skills: Leadership, problem-solving, and communication are essential across all levels of the organization.

14. Salary Ranges at Hamad International Airport

Here’s a summary of the salary ranges for various designations at HIA:

  • COO : QAR 70,000 - QAR 120,000
  • Senior Vice President: QAR 55,000 - QAR 80,000
  • Senior Operations Manager: QAR 35,000 - QAR 55,000
  • Operations Manager: QAR 25,000 - QAR 40,000
  • Terminal Operations Manager: QAR 18,000 - QAR 30,000
  • Terminal Duty Manager: QAR 15,000 - QAR 25,000
  • Staff Coordination Officer: QAR 10,000 - QAR 18,000
  • Supervisor of Operations: QAR 12,000 - QAR 20,000
  • Senior Operations Staff: QAR 8,000 - QAR 15,000

15. FAQs

Q1: How do I apply for a job at Hamad International Airport?**

You can visit the official Qatar Airways website or Hamad International Airport's careers page to browse and apply for available positions.

Q2: What skills are necessary for working at Hamad International Airport?**

Strong communication, problem-solving, teamwork, and a customer-centric approach are essential for most roles at the airport.

Q3: What is the work environment like at HIA?

HIA offers a fast-paced, dynamic work environment with opportunities for growth and development. Employees often work in shifts to ensure the airport’s 24/7 operation.

Q4: Are there opportunities for advancement?

Yes, Hamad International Airport promotes from within, offering growth and advancement opportunities for dedicated employees.

Q5: Do I need experience to apply for an entry-level position at HIA?

While some roles require prior experience, there are entry-level positions where on-the-job training is provided.

Hamad International Airport offers a wide range of career opportunities for professionals in aviation and operations. By understanding the various roles and responsibilities, you can find a position that matches your skills and career aspirations. Whether you’re aiming for a leadership role or an entry-level job, HIA provides a dynamic and rewarding work environment.

Disclaimer: The information provided in this article about jobs at Hamad International Airport is intended for general informational purposes only. While every effort has been made to ensure the accuracy of the details regarding job descriptions, required qualifications, salary ranges, and other content, the data may vary or change over time. Salaries and job requirements are subject to updates by the employer, and specific positions may have different criteria than those outlined here. This article is not affiliated with Hamad International Airport or its management and should not be considered official career advice. For the most accurate and up-to-date information, please refer to the official Hamad International Airport or Qatar Airways careers page.



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